SlotsGallery Casino Terms and Conditions

Welcome to SlotsGallery Casino. These Terms and Conditions govern your access to and use of our website, games, promotions, and all services we provide at https://www.slotsgallery.com/. By registering an account, making a deposit, or using any feature available on our platform, you confirm that you have read, understood, and agreed to be bound by the terms set out below. We reserve the right to amend these Terms at any time, and continued use of our services following any update constitutes your acceptance of the revised version. If you do not agree with any part of these Terms, you must not use our services.

1. Operator Information

At SlotsGallery Casino, we are operated by Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold Licence No. 0000064, issued by the Tobique Gaming Commission, which authorises us to offer online gambling services to eligible players worldwide. For dispute resolution, we work with EGIS as our Alternative Dispute Resolution (ADR) provider — they can be reached at disputes@egis-adr.com.

2. Eligibility and Account Registration

Our platform is strictly intended for adults. To register and use our services at SlotsGallery, you must meet the following requirements:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction — whichever is higher.
• You must be a resident of a country where online gambling is permitted by local law.
• You must not reside in any of our restricted jurisdictions (see Section 3 below).
• You may hold only one account with us — duplicate accounts will be closed and any associated balances may be forfeited.
• You must provide accurate and truthful registration information; we may request identity verification at any time.
• You must not be self-excluded from gambling or listed on any responsible gambling register.

We conduct Know Your Customer (KYC) checks as required by our licensing obligations. You agree to submit valid identification documents, proof of address, and proof of payment method when requested. Failure to complete verification within a reasonable timeframe may result in the suspension or closure of your account.

3. Restricted Jurisdictions

We do not offer our services to players residing in or accessing our platform from certain countries. Our restricted countries list is extensive and includes, among others: the United States of America, the United Kingdom, Australia (where prohibited), France, Germany, Spain, the Netherlands, Belgium, Brazil, China, India, Iran, North Korea, Russia, Ukraine, and many others. A full and current list of restricted jurisdictions is published within our official Terms on-site (version dated 12.06.2025). It is your responsibility to ensure that gambling online is legal in your country before you register. We reserve the right to close any account found to be in breach of this restriction, and any winnings derived from such accounts may be voided.

Note regarding Sweden and Finland: Players from Sweden and Finland are not blocked from accessing SlotsGallery Casino; however, they are expressly excluded from all bonuses, promotions, VIP benefits, and the loyalty programme. This applies without exception.

4. Deposits, Withdrawals, and Payment Terms

4.1 Deposits

We accept a wide range of payment methods at SlotsGallery, including Visa, Mastercard, Maestro, Bank Transfer, Neteller, Skrill, ecoPayz, MiFinity, MuchBetter, Neosurf, Flexepin, Jeton/Jetonbank, Paysafe, and CoinsPaid for cryptocurrency transactions. The minimum deposit amount is €20 or currency equivalent. Please note that Paysafe payments are processed by Tronabriz Limited.

4.2 Withdrawals

At SlotsGallery Casino, withdrawal requests are reviewed and processed by our payment department within up to 48 hours. Final settlement times may vary depending on your chosen payment method, with bank transfers taking up to 3 banking days and other methods taking up to 5 business days in total.

• Minimum withdrawal: EUR 50 / USD 50 / CAD 75 / AUD 75 / NZD 75 / NOK 500 / USDT 50 or crypto equivalents as specified in our cashier.
• Maximum withdrawal: €5,000 per day / €10,000 per week / €20,000 per month (or currency equivalents).
• Progressive jackpot wins are paid in full, without being subject to standard monthly limits.
• You must have a verified phone number before creating a withdrawal request.
• Higher withdrawal limits may be negotiated individually for VIP players at our discretion.

We support the following withdrawal methods: Visa (OCT), Mastercard (Payment Transfer), Bank Transfer (available in EUR, CAD, AUD, NZD, NOK), and a full range of cryptocurrencies. We do not guarantee that the same method used for deposit will be available for withdrawal — please check the cashier for available options at the time of your request.

5. Bonuses, Promotions, and Wagering Requirements

Here at SlotsGallery, we offer a generous welcome package of up to €6,500 + 225 Free Spins, distributed across your first three deposits using the relevant bonus codes. Key terms that apply to all our bonuses include:

• Wagering requirement: 40x the total of deposit plus bonus (or Free Spin winnings, as applicable).
• Maximum bet while a bonus is active: €5 per spin or round.
• Maximum conversion of bonus winnings: 10x the original bonus amount.
• Bonus validity period: 5 days from the time of activation (unless stated otherwise for specific promotions).
• Slots Gallery bonus codes must be entered at the time of deposit to activate the relevant offer.

Our ongoing promotions include a Monday Free Spins bonus (code MONDY), a Wednesday Free Spins offer (code SPINS), a daily cashback of up to 12.5%, a Crypto Bonus (code CRYPT) offering up to 25% on qualifying crypto deposits, and various exclusive VIP promotions. We reserve the right to modify, suspend, or withdraw any promotion at our discretion. Abuse of bonus offers — including but not limited to matched betting, systematic wagering strategies, or the use of multiple accounts — will result in the cancellation of the bonus and potential account suspension.

6. VIP Programme and Loyalty Rewards

Our SlotsGallery VIP programme rewards loyal players through five progressive ranks: Quartz → Amethyst → Sapphire → Ruby → Obsidian. As you advance through our ranks, you gain access to enhanced benefits, including a personal VIP account manager, exclusive bonuses, flexible withdrawal limits, customised promotional offers, 24/7 priority support, and invitations to exclusive events.

In addition to VIP ranks, we operate a Complimentary Points (CP) loyalty system with 25 levels. You earn 1 CP for every €10 wagered on slots, or 1 CP for every €100 wagered on live casino games. Accumulated points unlock free spin rewards ranging from 5 FS at Level 2 up to 300 FS at Level 25. As stated in Section 3, players from Sweden and Finland are not eligible to participate in our loyalty programme or receive any CP-based rewards.

7. Games and Software

We at SlotsGallery Casino offer a diverse library of games sourced from approximately 120 software providers. Our game selection includes slots, live casino tables, video poker, table games, instant games, and progressive jackpots. Our live casino experience is powered by Vivo Gaming and LuckyStreak, while our slots portfolio features titles from providers including BGaming, Betsoft, NetEnt, Nolimit City, Play'n GO, Pragmatic Play, Yggdrasil, Quickspin, PG Soft, and many more.

Our SlotsGallery platform is fully accessible via desktop and mobile browsers, and we also offer a dedicated app for download. We make every effort to ensure all games function correctly; however, we do not guarantee uninterrupted access and accept no liability for technical failures outside our reasonable control.

8. Responsible Gambling

We at SlotsGallery Casino are committed to promoting responsible gambling. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time limits, loss limits, cool-off periods, and self-exclusion options. If you believe your gambling is causing harm, we strongly encourage you to use these tools or contact our support team for assistance. You may also seek help from independent organisations such as GamCare or Gamblers Anonymous.

9. Account Suspension, Closure, and Termination

We reserve the right to suspend or permanently close any player account if we determine, at our sole discretion, that:

• You have provided false, misleading, or unverifiable information.
• You have breached any provision of these Terms and Conditions.
• Suspicious, fraudulent, or collusive behaviour has been detected.
• Your account has been inactive for an extended period in accordance with our dormancy policy.
• We are required to do so by law, regulatory authority, or court order.

You may also choose to close your account voluntarily at any time by contacting our support team via live chat (available 24/7) or by emailing us at support@slotsgallery.com.

10. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability to you in connection with your use of SlotsGallery Casino shall not exceed the total amount deposited by you in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages arising from your use of our services. Nothing in these Terms limits our liability for death, personal injury, or fraud caused by our negligence.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Costa Rica. In the event of a dispute, we encourage you to contact us directly at support@slotsgallery.com so that we may attempt to resolve the matter amicably. If a satisfactory resolution cannot be reached, you may refer your complaint to our ADR provider, EGIS, at disputes@egis-adr.com.

12. Contact Us

If you have any questions about these Terms and Conditions or any aspect of your experience at SlotsGallery Casino, our support team is available 24/7 via live chat on our website or by email at support@slotsgallery.com. We are here to help and aim to respond to all email enquiries promptly. We look forward to providing you with a safe, fair, and enjoyable gaming experience.