SlotsGallery Casino Privacy Policy

At Slots Gallery, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at slotsgallery.com. By registering an account or continuing to use our services, you confirm that you have read and understood this document. We are committed to handling your data responsibly, transparently, and in accordance with applicable data protection laws.

Who We Are

SlotsGallery Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold licence no. 0000064 issued by the Tobique Gaming Commission. For any data-related inquiries, you may contact our support team at support@slotsgallery.com. Alternative dispute resolution is handled by EGIS (disputes@egis-adr.com).

Information We Collect

When you create an account or interact with our platform, we may collect the following categories of personal information about you:

• Full name, date of birth, and contact details including email address and phone number
• Identity verification documents such as passport or government-issued ID
• Billing address and financial information used for deposits and withdrawals
• Login credentials associated with your Slots Gallery login and account activity
• Device information, IP address, browser type, and technical usage data
• Gaming activity, transaction history, and bonus usage including any slots gallery promo code you apply
• Communications you send to our support team via live chat or email

We collect this information directly from you during registration, through your ongoing use of our services, and via automated technologies such as cookies and tracking pixels. If you use the slots gallery app or access our platform via a mobile browser, we may also collect device identifiers relevant to your session.

How We Use Your Information

At SlotsGallery Casino, we use the data we collect for the following purposes:

• To create and manage your player account, including your slots gallery casino login and profile settings
• To process deposits, withdrawals, and all financial transactions securely
• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements
• To provide and improve our gaming services, including our slotsgallery live casino and slot offerings
• To administer bonuses, free spins, and promotional offers — including slotsgallery promotions, the slotsgallery welcome bonus, and any applicable slots gallery bonus codes
• To communicate with you about account updates, security alerts, and support requests
• To send you marketing communications about our slotsgallery free spins and other offers, where you have given consent
• To detect and prevent fraud, abuse, and violations of our terms and conditions
• To fulfil our regulatory and legal obligations under our gaming licence

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing is required to provide you with the services you requested when registering at Slots Gallery
• Legal obligation — we must process certain data to comply with applicable laws and our licensing requirements
• Legitimate interests — we process data where our legitimate business interests apply, such as fraud prevention and platform security
• Consent — for optional communications and marketing, we rely on your explicit consent, which you may withdraw at any time

Cookies and Tracking Technologies

Our SlotsGallery Casino platform uses cookies and similar tracking technologies to improve your experience, analyse site traffic, and support our marketing efforts. Cookies help us remember your preferences, maintain your session during slotsgallery login, and measure the effectiveness of our promotional campaigns. You may manage or disable cookies through your browser settings, though this may affect the functionality of certain features. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions that handle your deposits and withdrawals — including providers such as Visa, Mastercard, Neteller, Skrill, and CoinsPaid
• Game software providers and technology partners supporting our slotsgallery casino online platform
• Identity verification and KYC service providers
• Regulatory authorities and law enforcement agencies, where we are legally required to disclose information
• Our dispute resolution service, EGIS, in the event of a formal complaint

All third-party partners we engage with are contractually required to handle your data securely and in compliance with applicable data protection standards.

Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In many cases, gaming regulations require us to retain records for a minimum of five years following account closure. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at SlotsGallery Casino:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact our support team via email at support@slotsgallery.com or through our 24/7 live chat. We will respond to all valid requests in a timely manner.

Security Measures

We at SlotsGallery Casino implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, or loss. These measures include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique UobR%dy1f2TVRhXi for your account and to keep your login credentials confidential.

Responsible Gaming and Data

As part of our commitment to player wellbeing, we may use your gaming activity data to identify signs of problematic behaviour and offer appropriate support tools. Our Slots Gallery platform provides responsible gaming features including deposit limits, session reminders, and self-exclusion options. Any data processed for responsible gaming purposes is handled with the highest standards of confidentiality.

Geographic Restrictions

Our services are not available in a number of restricted jurisdictions listed in our Terms and Conditions. If you are accessing our platform from a restricted country, we will not be able to provide services and will not retain your data beyond what is necessary for compliance purposes. Players from Sweden and Finland may access our slotsgallery casino online platform but are excluded from all bonuses, promotions, and VIP or loyalty programmes.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. You can contact our team at support@slotsgallery.com or via the 24/7 live chat available directly on the Slots Gallery platform. We are here to help and will address your enquiry as promptly as possible.